Banking Concierge & Customer Growth Advocate

Huntington Bank; United States; On-site; USD 38,000 - 62,000; Full time

Job summary

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals, recommending deposit products, and guiding customers to appropriate banking services.

You will process transactions accurately while delivering exemplary service. In this role, you’ll expand relationships through disciplined sales, referrals, and proactive follow-up, while adhering to all

Qualifications

• High School Diploma or GED with 1 year customer service or related military experience, or a Bachelor's Degree.
• Preferred: 1 year+ in customer service in banking, financial services, or goal-driven retail sales.
• Cash handling skills; comfortable with technology (mobile/online banking).

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Cash handling

Technology familiarity

Sales experience

Communication skills

Education

High School Diploma or GED

Bachelor’s Degree

Job description

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals, recommending deposit products, and guiding customers to appropriate banking services.

You will process transactions accurately while delivering exemplary service. In this role, you’ll expand relationships through disciplined sales, referrals, and proactive follow-up, while adhering to all