Financial Concierge & Customer Growth Banker

Huntington Bank; Youngstown (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, handling deposits and related banking products while building lasting relationships.

You will resolve issues, educate customers about deposit products, and pursue growth through a disciplined sales process, referrals, and outreach. This role emphasizes service, compliance, and teamwork within an office environment.

Qualifications

• High School Diploma or GED and minimum 1 year of customer service or related role, or a Bachelor's Degree.
• Preferred: 1 year or more in customer service in banking or financial services.
• Cash handling skills preferred.
• Comfort with technology such as mobile and online banking.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Relationship management

Communication

Presentation

Education

High School Diploma or GED

Bachelor's Degree

Tools

Cash handling

Job description

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, handling deposits and related banking products while building lasting relationships.

You will resolve issues, educate customers about deposit products, and pursue growth through a disciplined sales process, referrals, and outreach. This role emphasizes service, compliance, and teamwork within an office environment.