Banking Client Success Specialist

US Bank; Minneapolis (MN); Hybrid; USD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Healthcare

Retirement plan

Paid vacation

11 paid holidays

Parental leave

Adoption assistance

Zusammenfassung

U.S. Bank is seeking an experienced Account Manager to serve as the main day-to-day contact for assigned business accounts. You will resolve operational issues and act as a strategic resource for delinquency management and program implementations.

The role emphasizes high client-facing interactions via phone and email, with a hybrid schedule requiring in-office presence several days per week. Strong communication and problem-solving skills are essential.

Qualifikationen

• High school diploma or equivalent.
• Five or more years of customer service experience.
• Proficiency with computer systems to pull reports, shadow clients, and troubleshoot.

Aufgaben

• Establishes and maintains relationships with assigned business accounts as the main day-to-day contact.
• Answers, researches, and resolves operational problems using consultative account management.
• Supports delinquency management and smooth program implementations; promotes electronic/web-based solutions.

Kenntnisse

Customer service

Communication

Analytical thinking

Multitasking

Problem solving

Ausbildung

High school diploma or equivalent

Tools

CRM software

Report generation

Troubleshooting tools

Jobbeschreibung

U.S. Bank is seeking an experienced Account Manager to serve as the main day-to-day contact for assigned business accounts. You will resolve operational issues and act as a strategic resource for delinquency management and program implementations.

The role emphasizes high client-facing interactions via phone and email, with a hybrid schedule requiring in-office presence several days per week. Strong communication and problem-solving skills are essential.