Client Services & Accounts Specialist (Hybrid)

U.S. Bank; Minneapolis (MN); Hybrid; USD 38,000 - 51,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Up to 11 paid holidays

Short-term and long-term disability

Pregnancy disability and parental lead

Job summary

U.S. Bank is seeking a Customer Service professional in Minneapolis to serve as the primary contact for assigned business accounts, handling inquiries and resolutions via telephone and email.

The role emphasizes relationship management, operational problem solving, and process improvements with a hybrid schedule that blends in-office and remote work. A strong background in customer service and excellent communication skills are required.

Qualifications

• Five or more years of customer service experience.
• Strong communication and interpersonal skills.
• Ability to navigate internal systems and pull reports to assist clients.

Responsibilities

• Establishes and maintains great working relationships with assigned business accounts, serving as the main day to day contact between program administrators or relationship managers.
• Answers, researches, and resolves operational problems experienced by the customer utilizing the Consultative Account Management approach with every client interaction.
• Focuses on being a strategic resource by assisting with delinquency management, client systems and program implementations; promotes standards with clients and processes by exiting paper reports or other non-efficient program management techniques and facilitating the adoption of electronic and web-based solutions.
• Lifts quality through identifying and reporting issues and maintaining an accurate accounting of assigned portfolio specifics.
• Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates.
• Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery.
• Extremely high client facing position where duties involving customer contact performed primarily through telephone or email communication methods.

Skills

Strong verbal and written comms

Interpersonal communication

Customer service experience

Problem solving

Multitasking abilities

Telephone etiquette

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Customer Service professional in Minneapolis to serve as the primary contact for assigned business accounts, handling inquiries and resolutions via telephone and email.

The role emphasizes relationship management, operational problem solving, and process improvements with a hybrid schedule that blends in-office and remote work. A strong background in customer service and excellent communication skills are required.