Payments Client Success Manager

U.S. Bank; Columbus (OH); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k) plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Client Account Manager to act as the strategic face of Payment Services, overseeing a book of accounts, driving growth, and ensuring client satisfaction. The role emphasizes data-driven recommendations and contract renewal support.

Remote work is limited; the position requires being in a U.S. Bank location three or more days per week, with comprehensive benefits and a focus on customer service excellence.

Qualifications

• Associate's degree or equivalent work experience.
• Typically two or more years of client management experience in payments industry.

Responsibilities

• Own and manage a portfolio of client accounts, ensuring strong engagement, retention, and overall satisfaction.
• Drive account growth by identifying opportunities to expand services and increase profitability.
• Serve as a trusted advisor, aligning Payment Services solutions to client business objectives.

Skills

Contract negotiation

Account management

Project management

Data interpretation

Presentation skills

Customer service

Education

Associate's degree or equivalent work experience

Job description

U.S. Bank is seeking a Client Account Manager to act as the strategic face of Payment Services, overseeing a book of accounts, driving growth, and ensuring client satisfaction. The role emphasizes data-driven recommendations and contract renewal support.

Remote work is limited; the position requires being in a U.S. Bank location three or more days per week, with comprehensive benefits and a focus on customer service excellence.