Account Services Representative - Minneapolis, MN

US Bank; Minneapolis (MN); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Healthcare

Retirement plan

Paid vacation

11 paid holidays

Parental leave

Adoption assistance

Job summary

U.S. Bank is seeking an experienced Account Manager to serve as the main day-to-day contact for assigned business accounts. You will resolve operational issues and act as a strategic resource for delinquency management and program implementations.

The role emphasizes high client-facing interactions via phone and email, with a hybrid schedule requiring in-office presence several days per week. Strong communication and problem-solving skills are essential.

Qualifications

• High school diploma or equivalent.
• Five or more years of customer service experience.
• Proficiency with computer systems to pull reports, shadow clients, and troubleshoot.

Responsibilities

• Establishes and maintains relationships with assigned business accounts as the main day-to-day contact.
• Answers, researches, and resolves operational problems using consultative account management.
• Supports delinquency management and smooth program implementations; promotes electronic/web-based solutions.

Skills

Customer service

Communication

Analytical thinking

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

CRM software

Report generation

Troubleshooting tools

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Position Highlights

• Establishes and maintains great working relationships with assigned business accounts, serving as the main day to day contact between program administrators or relationship managers
• Answers, researches, and resolves operational problems experienced by the customer utilizing the Consultative Account Management approach with every client interaction
• Focuses on being a strategic resource by assisting with delinquency management, client systems and program implementations; promotes standards with clients and processes by exiting paper reports or other non-efficient program management techniques and facilitating the adoption of electronic and web-based solutions
• Lifts quality through identifying and reporting issues and maintaining an accurate accounting of assigned portfolio specifics
• Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates
• Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery
• Extremely high client facing position where duties involving customer contact performed primarily through telephone or email communication methods

Basic Qualifications

• High school diploma or equivalent
• Five or more years of customer service experience

Preferred Skills and Experience

• Strong verbal, written, and interpersonal communication skills
• Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries
• Excellent telephone skills including listening and demonstrating courtesy, empathy, and accuracy
• Thorough knowledge of all relevant operational processes and procedures and company products and services
• Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc
• Ability to perform interest calculations and account adjustments
• Strong analytical and problem-solving skills
• Ability to manage multiple tasks/projects and deadlines simultaneously

The shift for this role will be 10am - 7:00pm, Monday - Friday. Your first 90 days will be training and the required shift will be 8am-5pm CT

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside of the location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pens