Client Success & Support Specialist (Hybrid)

U.S. Bank; Minneapolis (MN); Hybrid; USD 38,000 - 51,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid vacation

Life insurance

Disability insurance

Parental leave

Sick leave

Holiday entitlement

Job summary

U.S. Bank is seeking a customer-focused professional to manage assigned business accounts, acting as the primary contact for program administrators and relationship managers. You will resolve operational issues and promote electronic solutions to improve efficiency.

Responsibilities include training teammates, maintaining accurate portfolio records, and ensuring high service levels. The role supports a hybrid schedule with in-office and remote work options, emphasizing strong communication and

Qualifications

• Strong verbal, written, and interpersonal communication skills.
• Proven customer service/relations skills handling complaints and inquiries.
• Excellent telephone skills with courtesy and accuracy.
• Thorough knowledge of relevant operational processes and company products/services.
• Proficient in navigating computer systems to pull reports and troubleshoot issues.
• Ability to perform interest calculations and account adjustments.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks and deadlines.

Responsibilities

• Establishes and maintains relationships with assigned business accounts; main day-to-day contact.
• Answers, researches, and resolves customer operational problems.
• Promotes electronic/web-based solutions and reduces paper reports.
• Escalates and reports issues; maintains accurate portfolio records.
• Provides training and updates to maintain high service satisfaction.
• Coordinates with internal teams to ensure high service delivery.
• Interacts with customers primarily via telephone or email.

Skills

Verbal & written communication

Customer service

Telephone skills

Operational processes knowledge

Computer systems navigation

Account adjustments

Analytical and problem-solving

Multitasking

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a customer-focused professional to manage assigned business accounts, acting as the primary contact for program administrators and relationship managers. You will resolve operational issues and promote electronic solutions to improve efficiency.

Responsibilities include training teammates, maintaining accurate portfolio records, and ensuring high service levels. The role supports a hybrid schedule with in-office and remote work options, emphasizing strong communication and