Client Experience & Loyalty Specialist

PNC Financial Services Group, Inc.; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability protection

401(k) with match

Stock purchase plan

Dependent care reimbursement

Back-up care

Educational assistance

Wellness program

Parental leave

11 paid holidays

15 to 25 vacation days

Job summary

PNC Financial Services Group, Inc. in Greensboro, NC is seeking a Client Experience Associate to deliver a unique customer experience and educate customers on financial options.

You will engage with customers in the branch lobby, refer opportunities to branch staff, and help grow share of wallet through proactive conversations. This in-office role emphasizes product knowledge, adherence to policies, and efficient daily operations, with a focus on customer loyalty and service excellence.

Qualifications

• Typically <1 year of related experience.
• No Degree required; related education or certifications may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Educates customers on alternatives and refers to branch staff as appropriate.
• Identifies banking opportunities during customer interactions and promotes PNC products.
• Maintains efficient lobby engagement and supports daily branch operations and service to customers.

Skills

Accountability

Banking

Customer Service

Customer Experience

Problem Solving

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Greensboro, NC is seeking a Client Experience Associate to deliver a unique customer experience and educate customers on financial options.

You will engage with customers in the branch lobby, refer opportunities to branch staff, and help grow share of wallet through proactive conversations. This in-office role emphasizes product knowledge, adherence to policies, and efficient daily operations, with a focus on customer loyalty and service excellence.