Client Experience Specialist – Banking & Loyalty

PNC Financial Services Group, Inc.; Chicago, Northern (IL, KY); Hybrid; USD 41,000 - 68,000; Full time

Benefits offered by this job

Dental and vision coverage

401(k) with company match

Paid holidays and time off

Job summary

PNC Financial Services Group, Inc. in Chicago, IL is seeking a Client Experience Associate to support multiple branches. This in-office role emphasizes delivering superior customer experiences, educating customers, and identifying banking opportunities during interactions.

The position supports a structured sales process, improves client loyalty, and operates within PNC's Retail Banking organization. Candidates should be ready for in-person engagement across branches in the region.

Qualifications

• Customer-focused banking and retail services knowledge.
• Ability to identify opportunities and refer to branch staff.
• Comfort with digital tools and educating customers on options.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates on alternatives.
• Performs lobby engagement and positions PNC products to meet customer needs.
• Supports proactive sales conversations through a defined sales process.

Skills

Customer experience

Banking

Branch Banking

Client Loyalty

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC Financial Services Group, Inc. in Chicago, IL is seeking a Client Experience Associate to support multiple branches. This in-office role emphasizes delivering superior customer experiences, educating customers, and identifying banking opportunities during interactions.

The position supports a structured sales process, improves client loyalty, and operates within PNC's Retail Banking organization. Candidates should be ready for in-person engagement across branches in the region.