Client Experience Specialist — Banking & Loyalty

PNC; Chicago (IL); On-site; USD 3,100 - 62,000; Full time

Benefits offered by this job

Medical/prescription drug coverage (H)

Dental and vision options

Employee and spouse/child life保险

Short and long-term disability

401(k) with PNC match

Pension and stock purchase plans

Dependent care reimbursement account

Back-up child/elder care

Education assistance

Wellness program

Job summary

PNC in Schaumburg, IL is seeking a Client Experience Associate to deliver a distinctive customer experience, educate clients on financial options, and help grow share of wallet through proactive conversations and referrals.

Based in the Schaumburg East branch, you will handle lobby engagement, leverage technology to assist transactions, and support daily branch operations while upholding PNC policies.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED.
• Typically <1 year of related experience.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions and leverages technology, tools and resources.
• Supports proactive sales conversations through a defined sales process including service to sales, teller interactions, and lobby engagement.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies

Accuracy and Attention to Detail

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC in Schaumburg, IL is seeking a Client Experience Associate to deliver a distinctive customer experience, educate clients on financial options, and help grow share of wallet through proactive conversations and referrals.

Based in the Schaumburg East branch, you will handle lobby engagement, leverage technology to assist transactions, and support daily branch operations while upholding PNC policies.