Banking Client Experience Champion

PNC Financial Services Group, Inc.

College Park, Northern (MD, KY)

Hybrid

USD 41,000 - 68,000

Full time

2 days ago

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Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off

Parental leave

Employee discounts

Job summary

PNC Financial Services Group, Inc. in College Park, MD is seeking a Client Experience Associate to support multiple branches in the region. This in-office role focuses on delivering a superior customer experience and identifying opportunities to enhance customer financial wellbeing.

You will educate customers on banking options, leverage technology, and refer opportunities to branch staff. Prior customer service experience in financial services is preferred and the position emphasizes

Qualifications

Prior customer service experience in financial services is preferred.
Ability to identify opportunities and refer to branch staff.
Comfort with using digital tools to educate customers.

Responsibilities

Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
Educates customers on alternatives available for their financial interactions.
Identifies banking opportunities during customer interactions and refers as appropriate.
Performs lobby engagement to connect with customers and position PNC products.
Educates customers on options for managing financial transactions using technology and resources.
Applies product and procedural knowledge to solve customer problems.
Adheres to policies and procedures while maintaining accurate branch operations.
Supports proactive sales conversations through internal and outbound interactions following a defined sales process.