Banking Client Experience Specialist

Fairygodboss; Hampstead (MD); On-site; USD 3,100 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Pension

Job summary

PNC's Westminster, Maryland, branch is hiring a Client Experience Associate to deliver a superior customer experience while educating customers on banking options and identifying opportunities to grow share of wallet. You will engage with customers in person, process transactions, and refer leads to branch staff as appropriate.

The role emphasizes lobby engagement, applying product knowledge to problems, and maintaining efficient branch operations within policy guidelines.

Qualifications

• No degree required; related experience may be considered.
• No required certifications or licenses.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Educates customers on alternatives available for their financial interactions and refers opportunities to branch staff.
• Performs lobby engagement and educates on managing financial transactions using technology and resources.
• Applies product and procedural knowledge to solve customer problems and ensures efficient branch operations.
• Supports proactive sales conversations through a defined sales process and positive customer interactions.

Skills

Customer Focused

Managing Risk

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC's Westminster, Maryland, branch is hiring a Client Experience Associate to deliver a superior customer experience while educating customers on banking options and identifying opportunities to grow share of wallet. You will engage with customers in person, process transactions, and refer leads to branch staff as appropriate.

The role emphasizes lobby engagement, applying product knowledge to problems, and maintaining efficient branch operations within policy guidelines.