Banking Client Experience Specialist

Fairygodboss; Belvidere (IL); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid holidays

Job summary

PNC in Belvidere, IL is hiring a Client Experience Associate to deliver personalized financial guidance across branches. You will engage customers, educate on digital tools, and identify opportunities to grow wallet share while upholding risk controls.

This in-office role emphasizes customer focus, strong communication, and collaboration with branch teams. Base salary ranges from 33,750 to 56,250 with incentive eligibility; benefits include health insurance, 401(k) with match, paid holidays and

Qualifications

• No university/college degree required; related experience may be considered.
• No degree required; military service or certifications may supplement.
• Education and experience combinations may qualify for the role.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty while increasing share of wallet.
• Identifies opportunities through conversations and referrals to branch staff.
• Performs lobby engagement to connect with customers and promote PNC products.
• Applies product and procedural knowledge to solve customer problems.
• Ensures teller and branch operations are accurate and efficient.
• Supports proactive sales conversations through a defined sales process and customer engagement.

Skills

Customer Focused

Managing Risk

Accuracy

Digital Awareness

Problem Solving

Customer Needs

Leveraging Technology

Identifying Opportunities

Branch Banking

Customer Experience

Proactive Sales

Education

No Degree

Job description

PNC in Belvidere, IL is hiring a Client Experience Associate to deliver personalized financial guidance across branches. You will engage customers, educate on digital tools, and identify opportunities to grow wallet share while upholding risk controls.

This in-office role emphasizes customer focus, strong communication, and collaboration with branch teams. Base salary ranges from 33,750 to 56,250 with incentive eligibility; benefits include health insurance, 401(k) with match, paid holidays and