Retail Banking Client Experience Specialist

PNC; Bloomington (IL); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Education assistance

Job summary

PNC's Client Experience Associate in Bloomington, IL supports multiple branches and delivers a customer experience designed to improve financial wellbeing and loyalty. The role emphasizes in-person engagement, education on options for financial interactions, and referrals to branch staff when opportunities arise.

Base salary ranges from $33,750 to $56,250, with incentive eligibility and geographic variation.

Qualifications

• No university degree required; related experience or product knowledge may be considered.
• No required certifications or licenses for this role.
• Role involves in-office operations with in-person customer engagement.

Responsibilities

• Delivers a customer experience that aims to improve financial wellbeing and loyalty.
• Identifies banking opportunities during customer interactions and refers to branch staff as appropriate.
• Performs lobby engagement to position PNC products and educate customers on digital tools.
• Applies product knowledge to solve customer problems and ensure accurate branch operations.
• Supports proactive sales conversations through a defined sales process and service-to-sales approach.
• Maintains compliance with policies and contributes to a positive, in-office culture.

Skills

Customer Service

Customer Experience

Banking

Proactive Sales

Identifying Opportunities

Accountability

Leveraging Technology

Education

No Degree

Job description

PNC's Client Experience Associate in Bloomington, IL supports multiple branches and delivers a customer experience designed to improve financial wellbeing and loyalty. The role emphasizes in-person engagement, education on options for financial interactions, and referrals to branch staff when opportunities arise.

Base salary ranges from $33,750 to $56,250, with incentive eligibility and geographic variation.