Client Experience Specialist - In-Office Banking

PNC; Niles (OH); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

401(k) with match

Paid holidays

Vacation days

Life insurance

Disability insurance

Education assistance

Wellness program

Job summary

PNC’s Client Experience Associate role is based in Niles, OH, supporting multiple branches in the region. This in-office position focuses on delivering a distinctive customer experience and financial wellbeing for clients, leveraging technology and branch resources to meet needs.

The role emphasizes proactive engagement, product knowledge, and collaboration with branch staff to grow loyalty and wallet share, with a base salary range and comprehensive benefits.

Qualifications

• No degree required.
• Experience in customer service and banking preferred.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Identifies opportunities and makes referrals to branch staff.
• Performs lobby engagement to position PNC products and educate customers on options.
• Applies product and procedural knowledge to solve customer problems.
• Supports proactive sales conversations and maintains branch operations efficiently.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC’s Client Experience Associate role is based in Niles, OH, supporting multiple branches in the region. This in-office position focuses on delivering a distinctive customer experience and financial wellbeing for clients, leveraging technology and branch resources to meet needs.

The role emphasizes proactive engagement, product knowledge, and collaboration with branch staff to grow loyalty and wallet share, with a base salary range and comprehensive benefits.