Client Experience Specialist, Banking & Loyalty

Fairygodboss; Elk Grove (CA); On-site; USD 37,000 - 62,000; Full time

Job summary

PNC is seeking a Client Experience Associate based in Elk Grove, CA. The role focuses on delivering a unique customer experience to improve financial wellbeing and loyalty while expanding share of wallet. You will handle various customer interactions and educate on digital tools to simplify banking.

The position emphasizes in-office work culture, adherence to policies, and proactive engagement with customers. Base pay and incentive eligibility are part of the compensation package.

Qualifications

• No Degree
• Successful candidates must demonstrate knowledge, skills, and abilities for the role.
• Strong customer service mindset with ability to learn banking products and processes.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers and refers to branch staff when needed.
• Performs lobby engagement to connect with customers and position PNC products to meet needs.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC is seeking a Client Experience Associate based in Elk Grove, CA. The role focuses on delivering a unique customer experience to improve financial wellbeing and loyalty while expanding share of wallet. You will handle various customer interactions and educate on digital tools to simplify banking.

The position emphasizes in-office work culture, adherence to policies, and proactive engagement with customers. Base pay and incentive eligibility are part of the compensation package.