Banking Client Experience Champion

PNC; Belvidere (IL); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Job summary

PNC is an in-office company based in Belvidere, IL, delivering a customer-centric experience across its Retail Banking network. As a Client Experience Associate, you will support multiple branches in the region, focusing on improving customer financial wellbeing and loyalty while educating customers on available options and digital tools.

Successful candidates bring strong customer service, relationship-building skills, and the ability to identify opportunities during conversations and referrals

Qualifications

• No degree required; related experience may be considered.
• Strong customer service and communication skills are essential.
• Ability to identify opportunities and refer to branch staff.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through conversations with customers and refers to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Educates customers on options for managing financial transactions using technology and resources.
• Applies product knowledge to solve customer problems and ensures accurate operations.
• Supports proactive sales conversations through a defined sales process and internal/outbound interactions.
• Contributes to customer loyalty by delivering a differentiated experience and resolving issues to protect wallet share.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is an in-office company based in Belvidere, IL, delivering a customer-centric experience across its Retail Banking network. As a Client Experience Associate, you will support multiple branches in the region, focusing on improving customer financial wellbeing and loyalty while educating customers on available options and digital tools.

Successful candidates bring strong customer service, relationship-building skills, and the ability to identify opportunities during conversations and referrals