Banking Center Operations Lead

First Horizon Corp.; Miami (FL); Hybrid; USD 52,000 - 66,000; Full time

Job summary

First Horizon Corp. is seeking a detail-oriented banking operations professional to oversee center cash operations, ensure compliance, and drive client experience at the Miami center. You will manage cash handling, audits, and risk controls while leading a team to deliver efficient service.

The role emphasizes policy adherence, training, cross-selling referrals, and maintaining secure, accurate transaction processing in a fast-paced retail banking environment.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred; 2-5 years of experience or equivalent combination of education and experience.

Responsibilities

• Oversee center cash operations including cashboxes, vault, ATM, and TCRs to ensure center cash is managed, balanced, and secured within the established limits following bank policy.
• Process client transactions accurately and efficiently and using sound judgment when providing approvals and overrides to safeguard against fraud and errors.
• Stay informed on operational updates and communicate critical policy, procedure, and compliance changes or alerts to the team.
• Manage access controls by ensuring proper dual control where applicable, and uphold secure handling of keys, combinations, and sensitive assets in accordance with bank procedures.
• Mitigate the bank’s risk as outlined in the Compliance and risk management section below including assisting with cash audits and ensuring accurate record retention.
• Lead the Operational Performance of the banking center through maintaining control over key risk areas of the center, including tellers’ difference, operational losses, and audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions.
• Ensure all audit and security policies and procedures are followed during open hours and at banking center opening and closing.
• Control the inventory of cash, Official Checks and Personal Money Orders through dual control.
• Lead the Client Experience efforts of the banking center, including delivering excellent client experiences consistently and promptly resolve client issues effectively.
• Ensure an excellent overall client experience by assisting clients with select service needs.
• Responsible for ensuring proper control and maximum efficiency in transactional processing. Provide transactional processing support in order to keep client wait times to a minimum.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.
• Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
• Explain product benefits, changes, restrictions, requirements, and any other relevant product information to clients, prospects, and associates.
• Maintain workflow and handle scheduling the associates supporting financial transactions.
• Observe, coach, and lead the transactional processing team to ensure all strategic initiatives are executed effectively.
• Assist in evaluating employee performance and counseling when needed.
• Assist in determining and satisfying training needs and establish performance plans.
• Conduct meetings to develop a communication line to explain and institute new policies and to ensure continuous development of staff.
• Assist in conducting meetings to promote sales, product knowledge and client service

Skills

Operational efficiency

Compliance and risk management

Client experience

Sales and service

Team management

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office suite

Job description

First Horizon Corp. is seeking a detail-oriented banking operations professional to oversee center cash operations, ensure compliance, and drive client experience at the Miami center. You will manage cash handling, audits, and risk controls while leading a team to deliver efficient service.

The role emphasizes policy adherence, training, cross-selling referrals, and maintaining secure, accurate transaction processing in a fast-paced retail banking environment.