Banking Center Operations Lead

First-Horizon-Bank; Florida; On-site; USD 65,000 - 85,000; Full time

Job summary

First Horizon-Bank seeks a Banking Center Operations Leader to oversee cash operations, ensure secure processing, and protect assets while delivering exceptional client service.

In this role, you will manage access controls, support audits, and lead a team to maintain compliance with bank policies and procedures, aiming for efficient, accurate transactions and strong client relationships.

Responsibilities

• Oversee center cash operations including cashboxes, vault, ATM, and TCRs to ensure center cash is managed, balanced, and secured within the established limits following bank policy.
• Process client transactions accurately and efficiently and using sound judgment when providing approvals and overrides to safeguard against fraud and errors.
• Stay informed on operational updates and communicate critical policy, procedure, and compliance changes or alerts to the team.
• Manage access controls by ensuring proper dual control where applicable, and uphold secure handling of keys, combinations, and sensitive assets in accordance with bank procedures.
• Mitigate the bank’s risk as outlined in the Compliance and risk management section below including assisting with cash audits and ensuring accurate record retention.
• Lead the Operational Performance of the banking center through maintaining control over key risk areas of the center, including tellers’ difference, operational losses, and audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions.
• Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.

Job description

First Horizon-Bank seeks a Banking Center Operations Leader to oversee cash operations, ensure secure processing, and protect assets while delivering exceptional client service.

In this role, you will manage access controls, support audits, and lead a team to maintain compliance with bank policies and procedures, aiming for efficient, accurate transactions and strong client relationships.