Banking Center Operations Supervisor

First-Horizon-Bank; Nashville (TN); On-site; USD 48,000 - 64,000; Full time

Job summary

First Horizon Bank is seeking a Banking Center Supervisor to lead tellers and support staff in delivering exceptional customer service at our Nashville location. You will oversee cash operations, compliance, and daily processing while driving sales and client experience.

Responsibilities include staff scheduling, coaching, training, and cross-selling with bank partners to deepen relationships. Apply essential controls to minimize risk and ensure accuracy.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• 2–5 years of experience or equivalent education/experience.

Responsibilities

• Supervise tellers to maximize customer service and professional conduct.
• Train processing staff and support bank marketing efforts.
• Ensure compliance with policies, procedures, and risk controls.
• Oversee cash operations, vault, ATM, and TCRs within limits.
• Lead client experience and resolve issues promptly.
• Cross-sell and refer to bank partners.
• Schedule associates and coach transactional processing team.
• Conduct meetings to communicate policies and develop staff.

Education

High school diploma or GED; Bachelor's degree preferred; 2-5 years of experience

Tools

Microsoft Office suite

Job description

First Horizon Bank is seeking a Banking Center Supervisor to lead tellers and support staff in delivering exceptional customer service at our Nashville location. You will oversee cash operations, compliance, and daily processing while driving sales and client experience.

Responsibilities include staff scheduling, coaching, training, and cross-selling with bank partners to deepen relationships. Apply essential controls to minimize risk and ensure accuracy.