Banking Center Operations Leader

First Horizon Bank; Clemmons (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

HSA with company match

Maternity and parental leave

Tuition reimbursement

401(k) with 6% match

Job summary

First Horizon Bank in the United States is seeking a Teller Supervisor to lead client experience in the banking center and ensure efficient teller operations.

You will coach tellers, balance daily cash, support sales referrals, and ensure compliance with audit requirements, shaping a strong customer service culture across the team. This role emphasizes risk controls, training, performance reviews and collaboration with partners to serve clients.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• 2–5 years of banking or customer service experience.
• Proficiency with Microsoft Office and banking software.

Responsibilities

• Lead client experience efforts in the banking center and resolve issues promptly.
• Cross-sell bank products and refer to partners.
• Supervise tellers; schedule and coach staff.
• Ensure compliance with bank policies and audits.

Skills

Client experience

Sales & service

Team leadership

Operational efficiency

Compliance awareness

Education

High school diploma or GED; Bachelor's degree preferred

Tools

Microsoft Office suite

Job description

First Horizon Bank in the United States is seeking a Teller Supervisor to lead client experience in the banking center and ensure efficient teller operations.

You will coach tellers, balance daily cash, support sales referrals, and ensure compliance with audit requirements, shaping a strong customer service culture across the team. This role emphasizes risk controls, training, performance reviews and collaboration with partners to serve clients.