Banking Center Operations Lead – Elevate Client Experience

First-Horizon-Bank; Gastonia (NC); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical with wellness incentives

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

More -- FirstHorizon.com/First-Horizon

Job summary

First Horizon Bank in Gastonia, NC seeks an experienced Banking Center Supervisor to lead teller operations and deliver excellent client experiences. You will balance daily cash, oversee vault controls, coach tellers, and ensure compliance with bank policies.

The role requires strong cash handling, audit discipline, and a focus on risk management while driving efficient service at the counter. Join a team that emphasizes customer service, teamwork, and professional development within a growing

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• 2-5 years of experience or equivalent combination of education and experience.

Responsibilities

• Lead teller operations and maintain accurate cash balances daily.
• Monitor vault operations and ensure secure handling of cash.
• Coach tellers and ensure compliance with bank policies and audits.
• Deliver excellent client experiences and resolve client issues promptly.
• Cross-sell and refer to bank partners to deepen client relationships.

Skills

Cash handling

Security procedures

Fraud awareness

Education

High school diploma or GED

Bachelor's degree

Tools

Microsoft Office Suite

Job description

First Horizon Bank in Gastonia, NC seeks an experienced Banking Center Supervisor to lead teller operations and deliver excellent client experiences. You will balance daily cash, oversee vault controls, coach tellers, and ensure compliance with bank policies.

The role requires strong cash handling, audit discipline, and a focus on risk management while driving efficient service at the counter. Join a team that emphasizes customer service, teamwork, and professional development within a growing