Banking Center Ops Lead - Client Experience

First Horizon Bank; Nashville (TN); On-site; USD 50,000 - 75,000; Full time

Job summary

First Horizon Bank is seeking a Branch Supervisor to oversee tellers and support transactional processing in a retail banking environment. You will supervise staff, ensure accuracy, timeliness, and customer service excellence, and partner with cross-functional teams to achieve branch goals.

You will enforce bank policies, manage cash operations, and drive compliance, risk controls, and audit readiness while coaching staff and delivering a premium client experience.

Qualifications

• Supervise tellers and monitor transactional processing staff.
• Ensure compliance with bank policies and risk controls.
• Provide exceptional customer service in a retail banking environment.

Responsibilities

• Oversee center cash operations and ensure balanced, secure cash handling.
• Process client transactions accurately with oversight approvals and overrides as needed.
• Communicate policy, procedure, and compliance updates to staff.
• Maintain dual control and secure handling of keys, combinations, and assets.
• Support audits and accurate record retention, mitigating risk.

Education

High school diploma or GED

Bachelor's degree

Tools

Microsoft Office suite

Job description

First Horizon Bank is seeking a Branch Supervisor to oversee tellers and support transactional processing in a retail banking environment. You will supervise staff, ensure accuracy, timeliness, and customer service excellence, and partner with cross-functional teams to achieve branch goals.

You will enforce bank policies, manage cash operations, and drive compliance, risk controls, and audit readiness while coaching staff and delivering a premium client experience.