Banking Center Operations Lead

First Horizon Bank; Johnson City (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical with wellness incentives

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Job summary

First Horizon Bank in Johnson City, TN seeks a Banking Center Supervisor to lead tellers, ensure accurate processing, and uphold compliance with bank policies. You will monitor operations, train staff, and drive exceptional client service in a retail banking setting.

You will cross-sell products, manage schedules, coach staff, and support performance development while maintaining risk controls and audit readiness.

Qualifications

• Bachelor's degree preferred; 2-5 years of experience or equivalent combination of education and experience.
• Strong computer skills and ability to use MS Office.
• Attention to detail and customer service mindset.

Responsibilities

• Oversee center cash operations, ensuring cash is balanced, secure, and within policy.
• Process client transactions accurately with sound oversight to prevent fraud and errors.
• Communicate policy, procedure, and compliance updates to the team.
• Maintain dual controls and secure handling of keys and sensitive assets.
• Support audits and maintain accurate record retention.

Skills

Microsoft Office

Education

High school diploma or GED

Bachelor degree

Tools

Microsoft Office

Job description

First Horizon Bank in Johnson City, TN seeks a Banking Center Supervisor to lead tellers, ensure accurate processing, and uphold compliance with bank policies. You will monitor operations, train staff, and drive exceptional client service in a retail banking setting.

You will cross-sell products, manage schedules, coach staff, and support performance development while maintaining risk controls and audit readiness.