Banking Center Operations Lead: Customer Experience & Compliance

First Horizon Bank; Memphis (TN); Sur place; USD 50 000 - 70 000; Plein temps

Résumé du poste

First Horizon Bank is seeking a Supervising Teller to provide leadership for tellers and transactional staff at an on-site Memphis location. You will oversee cash operations, process client transactions, ensure policy compliance, and support sales through cross-sell referrals.

You will drive client experience, manage scheduling, and coach staff to deliver accurate, timely service while maintaining strong internal controls and risk management.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• 2-5 years of experience or equivalent combination of education and experience.

Responsabilités

• Oversee center cash operations including cashboxes, vault, ATM, and TCRs to ensure center cash is managed, balanced, and secured within the established limits following bank policy.
• Process client transactions accurately and efficiently and use sound judgment when providing approvals and overrides to safeguard against fraud and errors.
• Stay informed on operational updates and communicate critical policy, procedure, and compliance changes or alerts to the team.
• Manage access controls by ensuring proper dual control where applicable, and uphold secure handling of keys, combinations, and sensitive assets in accordance with bank procedures.
• Mitigate the bank’s risk including assisting with cash audits and ensuring accurate record retention.
• Lead the Client Experience efforts of the banking center, delivering excellent client experiences and resolving client issues effectively.
• Cross-sell and refer to bank partners to generate new business and deepen relationships.
• Maintain workflow and schedule associates; observe, coach, and lead the transactional processing team.

Formation

Bachelor's degree

Associate degree

Outils

Microsoft Office

Description du poste

First Horizon Bank is seeking a Supervising Teller to provide leadership for tellers and transactional staff at an on-site Memphis location. You will oversee cash operations, process client transactions, ensure policy compliance, and support sales through cross-sell referrals.

You will drive client experience, manage scheduling, and coach staff to deliver accurate, timely service while maintaining strong internal controls and risk management.