Banking Center Operations Supervisor - Client Experience

First Horizon Corp.; Germantown (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

First Horizon Corp. is seeking a Banking Center Supervisor in Germantown, TN to supervise tellers and support staff. You will ensure top-tier customer service while coaching staff, maintaining compliance, and supporting cash-processing operations.

You will oversee daily transactions, drive service excellence, and coordinate with bank partners to promote products. The role requires leadership, attention to risk, and a focus on efficient banking center performance.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• 2-5 years of experience or equivalent combination of education and experience.

Responsibilities

• Supervise tellers and support staff to ensure superior customer service.
• Monitor and train transactional processing staff to support marketing efforts and cross-sell products.
• Ensure compliance with policies, procedures, and risk controls in day-to-day operations.
• Provide quality, accurate, and timely customer service in a retail banking environment.
• Lead scheduling and development of staff, conduct meetings, and drive sales and service initiatives.

Skills

Microsoft Office suite

Education

High school diploma or GED; Bachelor's degree preferred

Tools

Microsoft Office suite

Job description

First Horizon Corp. is seeking a Banking Center Supervisor in Germantown, TN to supervise tellers and support staff. You will ensure top-tier customer service while coaching staff, maintaining compliance, and supporting cash-processing operations.

You will oversee daily transactions, drive service excellence, and coordinate with bank partners to promote products. The role requires leadership, attention to risk, and a focus on efficient banking center performance.