Banking Center Operations Lead

First Horizon Corp.; Lake Charles (LA); On-site; USD 48,000 - 62,000; Full time

Job summary

First Horizon Corp. in Lake Charles, LA, seeks a Banking Center Supervisor to lead tellers, ensure exceptional customer service, and support transactional processing. The role emphasizes compliance, risk management, and cross-selling to strengthen client relationships.

The ideal candidate has a high school diploma or GED, a bachelor's degree is preferred, and 2–5 years of related experience. Proficiency in Microsoft Office is required, and the position involves onsite banking center operations.

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.
• 2-5 years of experience or equivalent combination of education and experience.
• Microsoft Office suite proficiency required.

Responsibilities

• Oversee center cash operations including cashboxes, vault, ATM, and TCRs to ensure center cash is managed, balanced, and secured within the established limits following bank policy.
• Process client transactions accurately and efficiently and use sound judgment for approvals and overrides to safeguard against fraud and errors.
• Stay informed on operational updates and communicate critical policy, procedure, and compliance changes or alerts to the team.
• Manage access controls by ensuring proper dual control where applicable, and uphold secure handling of keys, combinations, and sensitive assets in accordance with bank procedures.
• Mitigate the bank’s risk by assisting with cash audits and ensuring accurate record retention.
• Lead the Client Experience efforts of the banking center, delivering excellent client experiences and resolving client issues promptly.
• Cross-sell and make referrals to bank partners to generate new business and deepen relationships.
• Maintain workflow and scheduling for associates supporting financial transactions; coach and lead the team.
• Conduct meetings to explain new policies and ensure staff development and training.
• Perform all other job related duties as assigned.

Skills

Leadership

Training

Customer service

Cross-selling

Compliance awareness

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

First Horizon Corp. in Lake Charles, LA, seeks a Banking Center Supervisor to lead tellers, ensure exceptional customer service, and support transactional processing. The role emphasizes compliance, risk management, and cross-selling to strengthen client relationships.

The ideal candidate has a high school diploma or GED, a bachelor's degree is preferred, and 2–5 years of related experience. Proficiency in Microsoft Office is required, and the position involves onsite banking center operations.