Banking Center Ops & Client Experience Lead

First Horizon Corp.; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

First Horizon Corp. in Houston is seeking a Banking Center Supervisor to oversee operations, risk, and client service.

You will manage cash handling, security controls, and daily balancing to ensure accuracy and compliance across the center. You will lead the client experience by resolving issues quickly, cross-selling with partners, and coaching staff to deliver consistent service while maintaining efficiency and adherence to bank policies.

Responsibilities

• Oversee center cash operations including cashboxes, vault, ATM, and TCRs to ensure center cash is managed, balanced, and secured within the established limits following bank policy.
• Process client transactions accurately and efficiently and using sound judgment when providing approvals and overrides to safeguard against fraud and errors.
• Stay informed on operational updates and communicate critical policy, procedure, and compliance changes or alerts to the team.
• Manage access controls by ensuring proper dual control where applicable, and uphold secure handling of keys, combinations, and sensitive assets in accordance with bank procedures.
• Mitigate the bank’s risk as outlined in the Compliance and risk management section below including assisting with cash audits and ensuring accurate record retention.
• Lead the Client Experience efforts of the banking center, including delivering excellent client experiences consistently and promptly resolve client issues effectively.
• Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
• Explain product benefits, changes, restrictions, requirements, and any other relevant product information to clients, prospects, and associates.
• Maintain workflow and handle scheduling the associates supporting financial transactions.
• Observe, coach, and lead the transactional processing team to ensure all strategic initiatives are executed effectively.
• Assist in evaluating employee performance and counseling when needed.
• Assist in determining and satisfying training needs and establish performance plans.
• Conduct meetings to develop a communication line to explain and institute new policies and to ensure continuous development of staff.
• Assist in conducting meetings to promote sales, product knowledge and client service
• Perform all other job related duties as assigned

Job description

First Horizon Corp. in Houston is seeking a Banking Center Supervisor to oversee operations, risk, and client service.

You will manage cash handling, security controls, and daily balancing to ensure accuracy and compliance across the center. You will lead the client experience by resolving issues quickly, cross-selling with partners, and coaching staff to deliver consistent service while maintaining efficiency and adherence to bank policies.