Onsite Banking Center Operations Leader

First Horizon Corp.; Franklin (TN); On-site; USD 52,000 - 75,000; Full time

Job summary

First Horizon Corp. seeks an experienced banking center supervisor onsite in Franklin, TN to lead tellers and ensure peer performance in daily customer service. You will monitor operations, train staff, and support cross-sell initiatives while maintaining compliance with bank policies.

The role emphasizes operational efficiency, risk management, and delivering a high-quality client experience in a retail banking environment. Strong leadership and attention to detail are essential.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• 2-5 years of experience or equivalent education/experience mix.

Responsibilities

• Oversee center cash operations and ensure balancing and secure handling.
• Process client transactions accurately with sound approvals.
• Communicate policy changes and maintain internal controls.
• Lead client experience efforts and resolve issues promptly.
• Cross-sell bank products and refer to partners as appropriate.
• Manage scheduling and coach staff to meet goals.

Skills

Leadership

Customer service

Fraud awareness

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

First Horizon Corp. seeks an experienced banking center supervisor onsite in Franklin, TN to lead tellers and ensure peer performance in daily customer service. You will monitor operations, train staff, and support cross-sell initiatives while maintaining compliance with bank policies.

The role emphasizes operational efficiency, risk management, and delivering a high-quality client experience in a retail banking environment. Strong leadership and attention to detail are essential.