Banking Center Operations Leader

First Horizon Bank; Knoxville (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

First Horizon Bank in Knoxville is seeking a Banking Center Supervisor to lead tellers, ensure accurate daily processing and exceptional customer service in a retail banking environment.

You will monitor operations, manage cash controls, train staff, and ensure compliance with bank policies while driving cross-sell opportunities and a positive client experience. The role emphasizes risk management and teamwork to meet center goals.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred; 2-5 years of experience.

Responsibilities

• Oversee center cash operations including cashboxes, vault, ATM, and TCRs.
• Process client transactions accurately and securely with overrides as needed.
• Lead client experience by resolving issues and delivering prompt service.
• Cross-sell bank products and refer clients to partners.

Education

High school diploma or GED; Bachelor's degree preferred; 2-5 years of experience

Tools

Microsoft Office

Job description

First Horizon Bank in Knoxville is seeking a Banking Center Supervisor to lead tellers, ensure accurate daily processing and exceptional customer service in a retail banking environment.

You will monitor operations, manage cash controls, train staff, and ensure compliance with bank policies while driving cross-sell opportunities and a positive client experience. The role emphasizes risk management and teamwork to meet center goals.