Banking Center Operations Supervisor

First Horizon Bank; Winston-Salem (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical and dental coverage

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Job summary

First Horizon Bank in Winston-Salem, NC, seeks a Teller Supervisor to oversee teller staff, ensure outstanding customer service, and uphold strict cash controls. You’ll train staff, monitor daily balance, and support compliance with bank policies while driving operational efficiency and client satisfaction.

The role emphasizes staff leadership, cross-selling opportunities, and adherence to regulatory requirements, with a focus on delivering accurate, timely banking services in a retail

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.
• 2–5 years of relevant experience or equivalent combination of education and experience.
• Proficiency with Microsoft Office and basic banking software.

Responsibilities

• Supervise tellers to ensure professional customer service and compliance.
• Monitor cash drawers, vaults, and daily balancing; audit-ready records.
• Lead teller training and coaching; coordinate scheduling and performance reviews.
• Cross-sell bank products and refer clients to partners as appropriate.
• Maintain knowledge of policies, risk controls, and regulatory requirements.

Skills

Microsoft Office suite

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

First Horizon Bank in Winston-Salem, NC, seeks a Teller Supervisor to oversee teller staff, ensure outstanding customer service, and uphold strict cash controls. You’ll train staff, monitor daily balance, and support compliance with bank policies while driving operational efficiency and client satisfaction.

The role emphasizes staff leadership, cross-selling opportunities, and adherence to regulatory requirements, with a focus on delivering accurate, timely banking services in a retail