Banking Center Operations Lead

First Horizon Bank; North Carolina; On-site; USD 45,000 - 65,000; Full time

Job summary

First Horizon Bank in North Carolina seeks a Teller Supervisor to oversee teller operations, ensure accurate cash handling, and deliver excellent client experiences. You will coach tellers, monitor daily settlements, and uphold risk controls while maintaining audit readiness.

Responsibilities include improving service times, cross-selling to partners, and ensuring compliance with bank policies and regulatory requirements. Strong supervisory skills are essential.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred and 2–5 years of experience or equivalent.
• Strong cash-handling and risk awareness; supervisory experience a plus.
• Ability to balance and reconcile teller activity and audits.

Responsibilities

• Lead teller operations with emphasis on efficiency and accuracy; monitor vault and cash handling.
• Deliver outstanding client experiences; resolve issues promptly and professionally.
• Coach and supervise tellers; conduct meetings and performance reviews as needed.
• Ensure compliance with bank policies, risk controls, and regulatory requirements.

Skills

Cash handling

Teller supervision

Audit compliance

Education

High school diploma or GED

Tools

Microsoft Office

Job description

First Horizon Bank in North Carolina seeks a Teller Supervisor to oversee teller operations, ensure accurate cash handling, and deliver excellent client experiences. You will coach tellers, monitor daily settlements, and uphold risk controls while maintaining audit readiness.

Responsibilities include improving service times, cross-selling to partners, and ensuring compliance with bank policies and regulatory requirements. Strong supervisory skills are essential.