Banking Center Operations Supervisor

First Horizon Bank; Jonesborough (TN); On-site; USD 52,000 - 65,000; Full time

Job summary

First Horizon Bank in Jonesborough is seeking a Banking Center Supervisor to lead tellers and support staff onsite. You will ensure high-quality customer service, accurate daily processing, and adherence to policies in a retail banking setting.

Responsibilities include managing cash operations, monitoring risk and audits, coaching employees, and driving cross-sell and service initiatives to meet branch goals.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• 2-5 years of experience or equivalent combination.
• Strong leadership and customer service skills.

Responsibilities

• Oversee center cash operations and ensure balances and security per policy.
• Process client transactions accurately and approve with sound judgment.
• Communicate policy changes and updates to the team.
• Maintain dual controls and secure handling of keys and assets.
• Support compliance with risk management, audits, and record retention.
• Lead client experience efforts and resolve client issues promptly.
• Cross-sell and refer to bank partners to grow business.
• Supervise scheduling and performance coaching for transactional staff.
• Conduct staff meetings to implement new policies and drive development.

Skills

Leadership

Customer service

Coaching

Training

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

First Horizon Bank in Jonesborough is seeking a Banking Center Supervisor to lead tellers and support staff onsite. You will ensure high-quality customer service, accurate daily processing, and adherence to policies in a retail banking setting.

Responsibilities include managing cash operations, monitoring risk and audits, coaching employees, and driving cross-sell and service initiatives to meet branch goals.