Banking Center Operations Lead – Client Experience & Compliance

First-Horizon-Bank; Jonesborough (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

First Horizon Bank in Jonesborough, TN onsite, seeks an experienced banking operations supervisor to lead tellers and ensure smooth daily transactions. You will train staff, monitor processing, uphold security, and support client experience while promoting bank products.

The role emphasizes compliance, audit readiness, and teamwork to achieve branch goals. Join a collaborative team focused on accurate processing, customer satisfaction, and adherence to bank policies.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• 2–5 years of experience in banking operations or supervisory role.

Responsibilities

• Supervise tellers to deliver professional customer service.
• Monitor transactional processing staff and support banking marketing efforts.
• Ensure compliance with policies, procedures, and internal controls.
• Manage cash operations, vaults, and security per bank policy.
• Coach staff, handle scheduling, and contribute to audits.
• Cross-sell products and refer clients to bank partners.
• Maintain risk controls and report audit findings.

Skills

Teller supervision

Staff training

Customer service

Cross-selling

Compliance

Cash handling

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

First Horizon Bank in Jonesborough, TN onsite, seeks an experienced banking operations supervisor to lead tellers and ensure smooth daily transactions. You will train staff, monitor processing, uphold security, and support client experience while promoting bank products.

The role emphasizes compliance, audit readiness, and teamwork to achieve branch goals. Join a collaborative team focused on accurate processing, customer satisfaction, and adherence to bank policies.