Banking Center Operations Supervisor

First Horizon Bank; Huntsville (AL); On-site; USD 52,000 - 68,000; Full time

Job summary

First Horizon Bank is seeking a Banking Center Supervisor to oversee tellers, cash operations, and daily processing in a retail banking environment. The role focuses on delivering excellent customer service, maintaining security, and ensuring policy compliance.

Responsibilities include staff training, process optimization, and cross-functional collaboration to achieve banking center goals and sales objectives.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• 2–5 years of experience or equivalent combination of education and experience.
• Ability to supervise tellers and support staff in a retail banking environment.

Responsibilities

• Oversee center cash operations including cashboxes, vault, ATM, and TCRs to ensure cash is managed, balanced, and secured.
• Process client transactions accurately and efficiently while preventing fraud and errors.
• Train staff on policy changes and compliance requirements and communicate updates to the team.
• Manage access controls and secure handling of keys and sensitive assets.
• Support audit processes and maintain accurate record retention.

Skills

Staff supervision

Training staff

Leadership

Customer service

Microsoft Office

Education

Bachelor's degree preferred

High school diploma or GED required

Tools

Microsoft Office

Job description

First Horizon Bank is seeking a Banking Center Supervisor to oversee tellers, cash operations, and daily processing in a retail banking environment. The role focuses on delivering excellent customer service, maintaining security, and ensuring policy compliance.

Responsibilities include staff training, process optimization, and cross-functional collaboration to achieve banking center goals and sales objectives.