Banking Center Operations Lead

First Horizon Bank; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

First Horizon Bank is seeking a Banking Center Supervisor to enhance client experience, oversee teller operations, and contribute to sales through referrals. The role emphasizes team leadership, adherence to policies, and delivering efficient service to customers.

The position requires a high school diploma or GED (Bachelor’s preferred) and 2–5 years of relevant experience. MS Office proficiency is expected, with a focus on accuracy and compliance across daily banking activities.

Qualifications

• Must be able to perform each essential duty satisfactorily.
• Strong knowledge of MS Office and clerical tasks.
• Experience in client-facing banking operations preferred.

Responsibilities

• Lead client experience efforts and resolve client issues promptly.
• Cross-sell and refer to bank partners to deepen relationships.
• Manage teller team scheduling and performance; conduct meetings to drive sales and service.

Skills

Customer service

Team leadership

Attention to detail

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office suite

Job description

First Horizon Bank is seeking a Banking Center Supervisor to enhance client experience, oversee teller operations, and contribute to sales through referrals. The role emphasizes team leadership, adherence to policies, and delivering efficient service to customers.

The position requires a high school diploma or GED (Bachelor’s preferred) and 2–5 years of relevant experience. MS Office proficiency is expected, with a focus on accuracy and compliance across daily banking activities.