Banking Center Operations Lead

First-Horizon-Bank; Johnson City (TN); On-site; USD 40,000 - 56,000; Full time

Job summary

First Horizon Bank seeks an experienced banking center supervisor to lead tellers and support staff in delivering exceptional customer service. You will monitor daily processing, ensure accurate cash handling, and uphold bank policies across operations and audits.

Responsibilities include coaching staff, scheduling, cross-selling bank products, and maintaining a secure, compliant environment to meet performance goals and deliver a superior client experience daily.

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• 2-5 years of experience in a banking or customer service role is recommended.

Responsibilities

• Supervise tellers and support staff to deliver maximum customer service.
• Oversee cash operations, vault, ATM, and cash handling procedures.
• Ensure compliance with bank policies, risk controls, and audits.
• Improve client experience and assist in product knowledge and cross-sell.
• Manage staff scheduling and performance coaching to meet center goals.

Skills

Team leadership

Customer service

Coaching

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

First Horizon Bank seeks an experienced banking center supervisor to lead tellers and support staff in delivering exceptional customer service. You will monitor daily processing, ensure accurate cash handling, and uphold bank policies across operations and audits.

Responsibilities include coaching staff, scheduling, cross-selling bank products, and maintaining a secure, compliant environment to meet performance goals and deliver a superior client experience daily.