On-Site Banking Center Operations Leader

First Horizon Bank; Knoxville (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical with wellness incentives

HSA with company match

Maternity and parental leave

Tuition reimbursement

401(k) with 6% match

Job summary

First Horizon Bank is seeking a Banking Center Supervisor to oversee daily tellers operations on site in Knoxville, TN. This role ensures accurate processing of client transactions, adherence to bank policies, and promotes a high level of customer service within a retail banking environment.

Responsibilities include training staff, managing cash controls, and leading client experience initiatives while driving cross-sell opportunities with bank partners.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• 2-5 years of experience or equivalent education/experience.
• Microsoft Office proficiency required.

Responsibilities

• Oversee center cash operations including cashboxes, vault, ATM, and TCRs to ensure center cash is managed, balanced, and secured within the established limits following bank policy.
• Process client transactions accurately and efficiently and using sound judgment when providing approvals and overrides to safeguard against fraud and errors.
• Stay informed on operational updates and communicate critical policy, procedure, and compliance changes or alerts to the team.
• Manage access controls by ensuring proper dual control where applicable, and uphold secure handling of keys, combinations, and sensitive assets in accordance with bank procedures.
• Mitigate the bank’s risk as outlined in the Compliance and risk management section below including assisting with cash audits and ensuring accurate record retention.
• Lead the Client Experience efforts of the banking center, including delivering excellent client experiences consistently and promptly resolve client issues effectively.
• Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
• Maintain workflow and handle scheduling the associates supporting financial transactions.
• Observe, coach, and lead the transactional processing team to ensure all strategic initiatives are executed effectively.
• Assist in evaluating employee performance and counseling when needed.

Education

High school diploma or GED

Bachelor's degree

Tools

Microsoft Office suite

Job description

First Horizon Bank is seeking a Banking Center Supervisor to oversee daily tellers operations on site in Knoxville, TN. This role ensures accurate processing of client transactions, adherence to bank policies, and promotes a high level of customer service within a retail banking environment.

Responsibilities include training staff, managing cash controls, and leading client experience initiatives while driving cross-sell opportunities with bank partners.