Banking Center Operations Lead: Client Experience & Compliance

First Horizon Bank; Gastonia (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

First Horizon Bank in Gastonia, NC seeks an experienced banking professional to oversee teller operations and support the client experience strategy. You will supervise tellers, balance cash, manage audits, and coach staff to deliver efficient, friendly service.

The role emphasizes risk management, compliance with bank policies, and continuous training to improve sales referrals and customer satisfaction across daily operations.

Qualifications

• High school diploma or GED required; a Bachelor's degree is preferred.
• 2-5 years of experience or equivalent combination of education and experience.

Responsibilities

• Lead teller team to ensure efficient operations and strong client service.
• Balance cash daily and monitor teller cash limits and audits.
• Coach staff; conduct meetings to promote sales and product knowledge.
• Ensure compliance with bank policies, risk controls and ethics.
• Cross-sell and refer to bank partners to deepen client relationships.

Skills

Leadership

Customer service

Communication

Education

High school diploma or GED

Bachelor's degree

Tools

Microsoft Office

Job description

First Horizon Bank in Gastonia, NC seeks an experienced banking professional to oversee teller operations and support the client experience strategy. You will supervise tellers, balance cash, manage audits, and coach staff to deliver efficient, friendly service.

The role emphasizes risk management, compliance with bank policies, and continuous training to improve sales referrals and customer satisfaction across daily operations.