Banking Center Operations Lead

First Horizon Bank; Memphis (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

First Horizon Bank in Memphis, TN seeks a supervisor to oversee tellers and staff, delivering superior customer service in a professional retail banking environment. The role involves training, compliance, and supporting all daily processing of financial transactions while driving client satisfaction.

You will lead client experience initiatives, coordinate scheduling, and assist in sales efforts by cross-selling bank products. Strong leadership and training skills are essential for success.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred and 2–5 years of experience or equivalent combination.

Responsibilities

• Supervise tellers and provide support to ensure maximum customer service.
• Monitor and train transactional processing staff to support bank marketing and cross-sell products.
• Ensure compliance with policies and procedures affecting day-to-day operations.
• Perform duties to assist in achieving banking center goals and maintain quality customer service.
• Maintain awareness of updates and communicate policy changes to the team.
• Lead the client experience efforts and help resolve client issues promptly.
• Schedule associates, observe performance, and conduct staff meetings for training.

Skills

Customer service

Leadership

Coaching

Training

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

First Horizon Bank in Memphis, TN seeks a supervisor to oversee tellers and staff, delivering superior customer service in a professional retail banking environment. The role involves training, compliance, and supporting all daily processing of financial transactions while driving client satisfaction.

You will lead client experience initiatives, coordinate scheduling, and assist in sales efforts by cross-selling bank products. Strong leadership and training skills are essential for success.