Banking Center Manager

LS Solutions; Wilmington (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

LS Solutions in Wilmington, NC is seeking a Branch Manager to oversee sales, production, profitability, and regulatory compliance of a banking center, ensuring delivery of high-quality, accurate customer service in every interaction.

You will coach and develop staff, implement advice-driven sales processes, grow the market, manage client experience, and uphold risk controls and internal policies, while driving operational efficiency and community engagement.

Qualifications

• Bachelor's degree or equivalent experience; ability to perform essential duties.
• Familiarity with Microsoft Office and Salesforce.
• Background check and licensing regulations compliance required.

Responsibilities

• Strategic leadership to coach, lead, and manage the team and promote a positive work culture.
• Sales and business development: implement advice-driven sales processes and grow the market.
• Client experience: deliver excellent service and resolve issues efficiently.
• Team management: recruit, train, develop, and motivate staff; conduct performance evaluations.
• Compliance and risk management: ensure adherence to regulations, policies, and internal controls.
• Operational efficiency: monitor metrics, manage expenses, and lead operational excellence within the center.

Skills

Leadership

Sales & Business Development

Client Service

Team Management

Compliance

Operations

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Salesforce

Job description

Role Summary

This role oversees the sales, production, profitability, and regulatory compliance of a banking center, ensuring delivery of high-quality, accurate, and timely customer service.

Key Responsibilities

• Strategic Leadership: Coach, lead, and manage the team to execute initiatives; promote a positive work culture and represent the organization in the community.
• Sales & Business Development: Implement advice-driven sales processes; foster relationships with clients and partners; proactively grow the market.
• Client Experience: Deliver excellent service and resolve issues efficiently.
• Team Management: Recruit, train, develop, and motivate staff; conduct performance evaluations; foster teamwork and inclusivity.
• Compliance & Risk Management: Ensure adherence to regulations, policies, and internal controls; promote risk mitigation practices.
• Operational Efficiency: Monitor metrics, manage expenses, and lead operational excellence within the center.

Supervisory Responsibilities

Direct, evaluate, and develop personnel, including hiring, coaching, and addressing performance or operational issues.

Qualifications

Bachelor's degree or equivalent experience; ability to perform essential duties; familiarity with Microsoft Office and Salesforce; background check and compliance with licensing regulations required.