Banking Center Manager II

RoShay Services; Alexandria (LA); On-site; USD 70,000 - 100,000; Full time

Job summary

RoShay Services seeks a Banking Center Supervisor to oversee sales, production, profitability, and regulatory compliance of the center. You will lead a team to deliver high-quality customer service, guide business development, and drive operational excellence.

Responsibilities include coaching the banking team, building client relationships, ensuring compliance, and managing costs with a focus on community engagement and service quality.

Qualifications

• Bachelor's degree or equivalent experience with strong leadership, sales, and customer service skills.
• Computer proficiency in Microsoft Office and Salesforce.

Responsibilities

• Lead banking team to execute strategic initiatives, foster a positive work culture, and represent the organization professionally in the community.
• Implement sales processes, build client relationships, and expand market presence through networking and local activities.
• Deliver excellent service and resolve client issues promptly.
• Recruit, train, coach, and evaluate staff to promote teamwork and professional growth.
• Ensure adherence to regulations, policies, and internal controls; implement risk mitigation practices.
• Manage operational metrics, monitor expenses, and partner with operations teams to optimize performance.

Skills

Leadership

Sales

Customer Service

Communication

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Salesforce

Job description

Location: Onsite listed in the job posting.

SUMMARY: This role oversees the sales, production, profitability, and regulatory compliance of a banking center. It ensures delivery of high-quality, timely customer service and leads team management, business development, and operational excellence.

Responsibilities Include

• Leadership: Coaching and managing the banking team to execute strategic initiatives, fostering a positive work culture, and representing the organization professionally in the community.
• Sales & Business Development: Implementing advice-driven sales processes, building client relationships, and expanding market presence through networking and local activities.
• Client Experience: Delivering excellent service and resolving client issues promptly.
• Team Management: Recruiting, training, coaching, and evaluating staff to promote teamwork and professional growth.
• Compliance & Risk Management: Ensuring adherence to regulations, policies, and internal controls; implementing risk mitigation practices.
• Operational Efficiency: Managing operational metrics, monitoring expenses, and partnering with operational teams to optimize performance.

Supervisory Responsibilities: Directing, evaluating, and developing personnel, including hiring, performance assessments, and addressing employee concerns.

Qualifications: Bachelor's degree or equivalent experience with strong leadership, sales, and customer service skills. Computer proficiency in Microsoft Office and Salesforce. No specific licenses required, but compliance with background checks and S.A.F.E. regulations is necessary.