Banking Center Manager

RoShay Services; Chattanooga (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

RoShay Services in Tennessee seeks a results-driven leader to oversee a banking center's sales, production, profitability, and regulatory compliance. You will coach and guide a team to deliver high-quality customer service and achieve strategic objectives.

You will drive client relationships, implement advice-driven sales processes, and manage staff performance while ensuring adherence to internal controls. This role emphasizes operational excellence and community engagement.

Qualifications

• Bachelor's degree or equivalent experience is required.
• Proficiency in Microsoft Office and Salesforce; no specific licenses required.
• Background checks and regulatory compliance are mandatory.

Responsibilities

• Strategic Leadership: Coach and manage team to execute initiatives, promote a positive work culture, and represent the organization in the community.
• Sales & Business Development: Implement advice-driven sales processes, build client relationships, and expand market presence through proactive outreach.
• Client Experience: Ensure excellent service and resolve client issues promptly.
• Team Management: Recruit, train, develop, motivate, and evaluate staff, fostering a collaborative environment.
• Compliance & Risk Management: Ensure adherence to regulations, policies, and internal controls, and implement risk mitigation practices.
• Operational Efficiency: Lead operational excellence, monitor metrics, and manage expenses.

Skills

Leadership

Sales

Customer Service

Team Management

Compliance

Regulatory Knowledge

Strategic Planning

Coaching

Education

Bachelor's degree

Tools

Microsoft Office

Salesforce

Job description

Role Overview:

This position oversees the sales, production, profitability, and regulatory compliance of a banking center, ensuring delivery of high-quality, timely customer service.

Key Responsibilities

• Strategic Leadership: Coach and manage team to execute initiatives, promote a positive work culture, and represent the organization in the community.
• Sales & Business Development: Implement advice-driven sales processes, build client relationships, and expand market presence through proactive outreach.
• Client Experience: Ensure excellent service and resolve client issues promptly.
• Team Management: Recruit, train, develop, motivate, and evaluate staff, fostering a collaborative environment.
• Compliance & Risk Management: Ensure adherence to regulations, policies, and internal controls, and implement risk mitigation practices.
• Operational Efficiency: Lead operational excellence, monitor metrics, and manage expenses.

Supervisory Responsibilities:

Direct, evaluate, and develop staff, including hiring, performance management, and addressing workplace issues.

Qualifications:

Bachelor's degree or equivalent experience; proficiency in Microsoft Office and Salesforce; no specific licenses required; background checks and compliance with relevant regulations are mandatory.