Banking Center Leader — Growth, Service & Impact

Banco Santander SA; Old Lyme (CT); On-site; USD 70,000 - 100,000; Full time

Job summary

Santander in Old Lyme, CT is seeking a Banking Center Manager to lead the branch team, drive sales, service quality and client relationships. This role focuses on achieving goals, executing the business plan, and delivering exceptional customer experiences across the branch.

The position requires banking leadership experience, strong communication and organizational skills, and a solid understanding of retail banking products.

Qualifications

• 5-7 years of banking experience with leadership and customer service proven track record.
• Strong communication and organizational skills.
• Knowledge of retail banking products and services.
• Education: HS Diploma or GED required; higher degrees preferred.

Responsibilities

• Meet/exceed all sales goals, retention goals, and SSQ standards.
• Develop, implement and manage a detailed business plan and team goals.
• Expand and retain client relationships, cross-sell and resolve client issues.
• Ensure compliance with laws, bank policies, and audits; schedule branch coverage.
• Coach and develop staff; model leadership and provide feedback.
• Drive branch growth and profitability through effective customer engagement.

Skills

Leadership

Customer service

Communication

Organization

Sales

Education

HS Diploma/GED

Associates or Bachelor's preferred

Job description

Santander in Old Lyme, CT is seeking a Banking Center Manager to lead the branch team, drive sales, service quality and client relationships. This role focuses on achieving goals, executing the business plan, and delivering exceptional customer experiences across the branch.

The position requires banking leadership experience, strong communication and organizational skills, and a solid understanding of retail banking products.