Branch Leader: Growth, Sales & Service Excellence

Santander Consumer USA Inc.; United States; On-site; USD 60,000 - 103,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Branch Manager to oversee branch performance, drive sales, and ensure excellent customer experience. You will coach a team, manage daily operations, and ensure compliance with banking regulations while fostering a positive work environment.

Responsibilities include leading sales strategies, optimizing processes, and delivering tailored financial solutions to customers. Strong leadership and regulatory knowledge are essential.

Qualifications

• High school diploma or GED required.
• 3+ years retail bank sales management or related bank operations/support function required.
• 5+ years experience in retail sales management or equivalent.
• 3+ years experience selling products/services in an incentive-based environment.
• 12+ months Santander experience related to the essential functions and responsibilities of the Branch Manager role.

Responsibilities

• Direct overall branch performance, leading team to achieve sales targets and enhance customer satisfaction.
• Develop and implement sales strategies to grow revenue and market share.
• Motivate sales teams to manage a pipeline of prospects and customers.
• Engage in consultative conversations with customers to offer tailored solutions.
• Analyze branch performance data to drive strategic decisions.
• Coach and develop team members, setting expectations and growth.
• Hire, retain, and motivate branch colleagues across all job families.
• Manage branch scheduling to balance needs and availability.
• Utilize digital technologies to educate customers on self-service options.
• Provide an elevated customer experience and ensure exceptional service.
• Manage escalated customer problems with effective solutions.
• Communicate clearly with customers in person, phone, or digital channels.
• Accountable for risk management and regulatory compliance.

Skills

Leadership

Customer service

Communication

Problem solving

Coaching

Data-driven decisions

Education

High school diploma or GED

Bachelor’s Degree

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. is seeking a Branch Manager to oversee branch performance, drive sales, and ensure excellent customer experience. You will coach a team, manage daily operations, and ensure compliance with banking regulations while fostering a positive work environment.

Responsibilities include leading sales strategies, optimizing processes, and delivering tailored financial solutions to customers. Strong leadership and regulatory knowledge are essential.