Director Banking Center Manager, Old Lyme, CT

Banco Santander SA; Old Lyme (CT); On-site; USD 70,000 - 100,000; Full time

Job summary

Santander in Old Lyme, CT is seeking a Banking Center Manager to lead the branch team, drive sales, service quality and client relationships. This role focuses on achieving goals, executing the business plan, and delivering exceptional customer experiences across the branch.

The position requires banking leadership experience, strong communication and organizational skills, and a solid understanding of retail banking products.

Qualifications

• 5-7 years of banking experience with leadership and customer service proven track record.
• Strong communication and organizational skills.
• Knowledge of retail banking products and services.
• Education: HS Diploma or GED required; higher degrees preferred.

Responsibilities

• Meet/exceed all sales goals, retention goals, and SSQ standards.
• Develop, implement and manage a detailed business plan and team goals.
• Expand and retain client relationships, cross-sell and resolve client issues.
• Ensure compliance with laws, bank policies, and audits; schedule branch coverage.
• Coach and develop staff; model leadership and provide feedback.
• Drive branch growth and profitability through effective customer engagement.

Skills

Leadership

Customer service

Communication

Organization

Sales

Education

HS Diploma/GED

Associates or Bachelor's preferred

Job description

Banking Center Manager, Old Lyme, CT Country: United States of America It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

The Difference You Make:

• Consistently meet/exceed all sales goals, retention goals, and Superior Service Quality (SSQ) standards.
• Develop, implement, and manage a detailed business plan and participate in establishing team sales and service goals.
• Expand and retain client relationships, actively cross-sell and resolve client issues.
• Support segmentation strategy with existing clients by implementing sales, retention and other bank initiatives to support Banking Center’s growth and profitability objectives.
• Identify, cultivate, and support key customer segment relationships through focused sales and referral activity.
• Maintain a working knowledge of all asset, liability, and partner products and services as well as alternative delivery channels.
• Coach, develop and hold team accountable by demonstrating leadership skills and modeling the way.
• Utilize and model usage of all available sales tools and resources.
• Ensure timely completion of audits with an expectation to meet/ exceed branch operations review requirements.
• Ensure compliance with Federal and State laws as well as bank policies and procedures.
• Schedule all branch employee shifts to meet customer service needs; provides flexibility of coverage for the banking center.
• Drive high performance by holding team accountable for superior results.
• Enhance employee engagement by providing team with coaching, support, timely and constructive performance feedback.
• Provide opportunity in career growth and recognize and reward employees for accomplishments.
• Execute on effective colleague onboarding, training new colleagues on policies, procedures and all banking center operational duties/responsibilities.

What You Bring:

• Education: H.S. Diploma or General Education Degree (GED) required Advanced degrees (Associates and/or Bachelor's) preferred
• Qualifications: 5-7 years of banking experience, with a proven track record in leadership, customer service, managerial, communication and organization skills required
• Intricate knowledge of retail banking products and services.
• Strong customer service skills, relationship building, organizational, computer skills, comfortable with current technology, and communication skills.
• Certifications: No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Base Pay Range:

• Minimum: $0.00 USD
• Maximum: $0.00 USD

We Value Your Impact:

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com) Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

If you require any assistance or accommodation due to a disability or any other reason, please contact us at [e-mail] to discuss your needs.

The Santander Way Santander is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Ready to make it happen? It starts with you. It starts here.