Banking Center Director: Growth-Driven Leadership

Banco Santander SA; Old Lyme, Northern (CT, KY); Hybrid; USD 100,000 - 150,000; Full time

Job summary

Santander is seeking a Director Banking Center Manager in Old Lyme, CT to lead branch sales, service goals, and client relationships. You will direct business planning, ensure compliance, and coach staff to deliver superior service while expanding market share and profitability.

The role requires 5-7 years in banking with leadership and a strong knowledge of retail products. On-site position with competitive benefits and growth opportunities.

Qualifications

• 5-7 years of banking experience with leadership, customer service, and organizational skills.
• Strong knowledge of retail banking products and services.
• Comfortable with current technology and effective communication.

Responsibilities

• Meet/exceed sales, retention and SSQ standards.
• Develop, implement, and manage a detailed business plan and team goals.
• Expand and retain client relationships, cross-sell, and resolve client issues.
• Coach and develop team, model leadership, and provide timely feedback.
• Ensure audits and compliance with laws, policies, and procedures.
• Schedule branch shifts to meet customer needs and drive performance.

Skills

Leadership

Customer service

Communication

Organization

Retail banking knowledge

Team coaching

Education

HS Diploma or GED

Bachelor's degree preferred

Tools

General computer skills

Job description

Santander is seeking a Director Banking Center Manager in Old Lyme, CT to lead branch sales, service goals, and client relationships. You will direct business planning, ensure compliance, and coach staff to deliver superior service while expanding market share and profitability.

The role requires 5-7 years in banking with leadership and a strong knowledge of retail products. On-site position with competitive benefits and growth opportunities.