Banking Center: Customer Success & Growth Advisor

WesBanco Bank Inc.; Frankfort (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Advisor to deliver exceptional service, handle deposits, and promote banking products. You will identify opportunities, refer customers to business partners, and support outbound onboarding calls to grow Retail banking relationships.

The role emphasizes accurate cash handling, security, and adherence to bank policies while building lasting customer connections.

Qualifications

• High School Diploma or GED required.
• Minimum of 3 years Cash Handling, Sales, and Customer Service experience.
• Minimum of 1 year of banking experience preferred.

Responsibilities

• Open new deposit accounts and operate a cash drawer following balancing procedures.
• Identify referral opportunities and promote bank products and services.
• Process financial service transactions accurately and securely.
• Build relationships with customers and connect with internal partners for referrals.
• Conduct outbound calls to onboard Retail customers and promote products.

Skills

Customer service

Sales skills

Outbound calling

Relationship building

Education

High School Diploma or GED

Job description

WesBanco Bank Inc. is seeking a Customer Service Advisor to deliver exceptional service, handle deposits, and promote banking products. You will identify opportunities, refer customers to business partners, and support outbound onboarding calls to grow Retail banking relationships.

The role emphasizes accurate cash handling, security, and adherence to bank policies while building lasting customer connections.