Banking Center: Customer Service & Growth Advisor

WesBanco, Inc.; Frankfort, Northern (KY, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

WesBanco in Frankfort, KY is seeking a Customer Service Advisor 1 for an in-office Banking Center. You will support customers with deposits, accounts and referrals, while promoting WesBanco products and services.

The role emphasizes relationship building, outbound onboarding calls, and collaborating with branch staff to meet goals and protect customer trust as part of daily operations.

Qualifications

• High School Diploma or General Education Degree (GED) required.
• Minimum of 1 year of banking experience preferred.
• Minimum of 3 years of Cash Handling, Sales or Customer Service experience required.

Responsibilities

• Provide excellent customer service while identifying sales opportunities and processing account transactions.
• Open new deposit accounts and handle cash drawer with accuracy and balancing.
• Promote bank products and services through relationship building with customers.
• Initiate outbound calls for onboarding, prospecting new Retail customers and referrals.
• Partner with internal teams to meet banking center goals and maintain compliance.

Skills

Customer service

Sales

Cash handling

Relationship building

Communication

Education

High school diploma or GED

Job description

WesBanco in Frankfort, KY is seeking a Customer Service Advisor 1 for an in-office Banking Center. You will support customers with deposits, accounts and referrals, while promoting WesBanco products and services.

The role emphasizes relationship building, outbound onboarding calls, and collaborating with branch staff to meet goals and protect customer trust as part of daily operations.