Banking Customer Service & Referral Specialist

wesbancocareers; Kentucky; On-site; USD 32,000 - 46,000; Full time

Job summary

WesBanco in Kentucky is seeking a Customer Service Advisor to deliver outstanding service, open deposit accounts, and promote bank products. You will respond to customer needs, perform account transactions, and refer opportunities to partners.

The role emphasizes outbound calls for onboarding, prospecting, and building customer relationships while adhering to security and policy standards. A strong team player with cash handling and sales experience will fit well.

Qualifications

• High School Diploma or GED required.
• Minimum of one year of banking experience preferred.
• Minimum of three years of Cash Handling, Sales, and Customer Service experience preferred.

Responsibilities

• Open new deposit accounts and handle a cash drawer with accuracy.
• Identify referral opportunities and promote bank products.
• Provide excellent customer service and resolve issues.
• Conduct outbound calls for onboarding and new customer prospecting.
• Maintain compliance with security and audit procedures.
• Build relationships with customers and internal partners.
• Participate in staff meetings and support branch goals.

Job description

WesBanco in Kentucky is seeking a Customer Service Advisor to deliver outstanding service, open deposit accounts, and promote bank products. You will respond to customer needs, perform account transactions, and refer opportunities to partners.

The role emphasizes outbound calls for onboarding, prospecting, and building customer relationships while adhering to security and policy standards. A strong team player with cash handling and sales experience will fit well.